Our Approach to IT 

RSI Systems is a 24/7 full-service IT department for your physician office. Whether you're an IT Director looking to reduce your infrastructure costs, a hospital that needs to supplement staff to its affiliated or outpatient clinics or a new practice that requires total support, Maxwell IT offers comprehensive IT support, when and where you need it.

RSI Systems combines the services of IT with EHR/EPM project management; a strategic approach that yields optimal results for your practice. We focus on streamlining your EHR/EPM technology, processes, templates and training to maximize your investment in IT and minimize downtime.

RSI Systems offers flat rate monthly fees (unlimited support) to your physician office or traditional hourly fees. Our nationally recognized EHR/EPM experts are a combination of certified trainers, project managers, clinicians, administrators, coders and engineers. We've lived in your shoes and we are passionate about helping you achieve success.

RSI Systems is vendor-neutral. We are not a reseller of EHR/EPM systems. We have experience with and/or are certified on a number of top-tier EHR solutions, including (alphabetically) but not limited to: Allscripts, eClinicalWorks, e-MDs, Epic, GE Centricity, Greenway and NextGen. We work for the physician as part of their practice team, helping them to assess, implement and maintain the right technology for their practice.

IT/Cloud Services Include:

• Helpdesk Support & 24/7 On-site Availability*
• Hosting - EHR/EPM – 99.9% Guaranteed Uptime
• SAS 70 Type II, HIPAA Compliant, State-of-the-art Data Center
• Disaster Recovery/Off-Site Backup with Push Button Restore
• Hardware Procurement and Installation – Financing Available
• EHR/EPM System Administration
• Proactive Network and Server Monitoring
• Virus Prevention and Removal
• Network Documentation and Inventory
• HIPAA – HITECH Security Rule / Meaningful Use Compliance
• Lab/Radiology System Integration Support
• E-mail Support and Maintenance
• iPad, iPhone, Smartdevice Management
• Printer & Scanner Support and Maintenance
• LAN/WAN Design and Support Network security, data back-up and recovery
• Phone system installation and maintenance

*On-site field support is limited to specific geographic regions, please check with us.

Case Study: Foot and Ankle Institute, a Community Health Clinic
“RSI Systems was a critical component of the implementation plan for our Practice Management and EHR systems. Their services ranged from assisting us in evaluating our current system flows and eliminating redundancies to proposal and contract evaluations to project management and planning to actual template builds.

They had the technical expertise to coordinate issues between our IT techs and the vendor techs and they had the medical expertise to work with our providers on clinical design.

I have not come across a smoother implementation in a community health clinic. And we have 150 employees and multiple clinical services. It was a valuable investment and we would not have been successful without them.”

Barbara Johnson
Director of Finance